Ideal Candidate:
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Experience
- Experience in helpdesk & support or similar – 1 year
- Higher education in IT or related fields – is a plus
- Very good command of English
- Excellent desktop troubleshooting skills
- Active directory administration
- Office 365 administration
- Good understanding of IP and networking
- Basic troubleshooting skills in
- VMware
- Veeam
- Rigor, attention to detail, compliance with assumed deadlines
- Communication skills
- Ability to work in a team, as well as autonomously
- Good analytical and problem-solving skills
Other requirements:
Personality
Job Description
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We are looking for 2 x Helpdesk & Support Engineer
- Main role: Provides routine technical support to the organization’s customers users of computer applications and hardware. Accomplish work assignments according to quality and accuracy standards and according to time requirements.
- Serves as first point of contact for customers seeking basic technical assistance over the phone or email
- Creates, assigns, and tracks service request tickets in the ticketing system to ensure timely completion
- Answers routine questions about installation, operation, configuration, customization, and usage of assigned products
- Applies basic diagnostic technics to identify problems, investigate causes, and recommend solutions to correct common failures
- Escalates complex problems to senior level, helpdesk, or supervisor
- Perform other duties as assigned
What we offer?
- An amazing working experience and awesome colleagues – people to talk and grow
- A dynamic, motivated, and experienced team
- A professional, pleasant and dynamic work environment. Fun & inspiring culture
- Immediate allocation per project
- Career plan and attractive salary package
- Training on the job
- This is not just a job, this is a chance to learn and grow by doing an interesting activity side-by-side with smart people, a place to grow and develop your career not feeling like work, with one of the global technology leaders.
Company Description
Academia de HR – agentie de recrutare
Livram servicii de HR cu drag si cu pasiune, iubim oamenii si stim sa vorbim cu ei. Avem un istoric profesional lung cu rezultate dovedite. Ne bazam pe 20 de ani de experienta in recrutare, training si consultanta de HR insemnand mii de candidati recrutati, mii de ore de training in sute de proiecte locale si internationale.
Misiunea noastra este de a ne ajuta clientii sa descopere si sa ii atraga pe cei mai valorosi si potriviti candidati de care au nevoie prin proiecte de recrutare derulate de recrutori seniori.
Oferim cursantilor nostri acces la cele mai noi si mai de impact idei, concepte si notiuni care definesc astazi lumea recrutarii, fiind astfel cu un pas inaintea pietei.
Transmitem participantilor la programele noastre instrumente concrete si practice, de maxima utilitate si care sa le confere autonomie actionala si un avantaj strategic si competitiv in fata concurentilor lor.
Oferim clientilor nostri expertiza in HR si People Management prin programe de consultanta cu putere transformationala care contribuie la motivarea si eficientizarea angajatilor.
Ajutam companiile sa obtina Performanta prin Oameni. Ne bazam pe 20 de ani de experienta in recrutare, training si consultanta de Management si HR insumand mii de candidati recrutati, mii de ore de training si sute de proiecte locale si internationale.
Sustin Portal Management si antreprenoriatul romanesc
